Refund, Return & Cancellation Policy

๐Ÿ  HomeยปRefund Policy

Applies to fees paid for the July 2026 academic session onwards. Last updated: 4 November 2026.

Refund policy

FeeRefundable?Condition
Admission / registration feeNoNon-refundable in all cases.
Monthly tuition (paid in advance)Yes, within 7 daysThe month already paid is refunded if withdrawal is requested within the first 7 days of the start of the academic session; non-refundable after that.
Annual maintenance feeYes, within 7 daysRefunded if requested within the first 7 days of the start of the academic session; non-refundable after that.
Chromebook feeOnly if not issuedNon-refundable once the device has been issued or collected; refundable only if the device has not yet been issued.
Admission assessment feeNoNon-refundable: it pays for the assessment itself, whatever the result. If you cancel 48 hours or more before your slot, the fee is returned.
Fast Track IGCSE programme feeNoNon-refundable once paid, as set out in the Fast Track Parent-School Agreement.

Return & cancellation

We provide educational services, not physical goods, so no physical return applies. A family may withdraw at any time by writing to the school; refunds follow the table above.

If the school cannot provide a service that has been paid for, for reasons within its control, the affected amount is refunded to the original payment method.

A duplicate payment, or an amount charged in error, is refunded in full to the original payment method once verified.

How to request a refund

Write to us with proof of payment within the time limits above. Approved refunds are processed within 7 to 14 business days to the original payment method; the time for the amount to reach your account depends on your bank or card issuer. Please contact us before raising a dispute with your bank.

Billing support: [email protected] ยท +92 319 9550290
Olevels.com School, Bani Gala, Islamabad, Pakistan